Shipping & Returns
We will ship your items within 2 business days of receipt.
As all parcels need to be signed for, we ask that you DO NOT provide us with a Post Office Box address. Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.
Dispatch and Delivery
The products will be dispatched in a maximum 2 business days from the confirmation of order. If the order is not dispatched in five business days for any reason, you will be contacted via email to offer an alternative product, partial shipment or full refund.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, EMMY is not responsible for any delays caused by destination customs clearance processes.
Import Taxes and Duties
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. EMMY is will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.